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KnoahSoft to Showcase Harmony Workforce Optimization Solution at International Avaya User Group (IAUG) CONVERGE2015

Who: KnoahSoft, a workforce optimization (WFO) solutions provider

What: Is a featured exhibitor in the Avaya booth (exhibit 621) at IAUG CONVERGE2015

When: June 14-18, 2015

Where: Denver, Colorado

KnoahSoft will demonstrate its workforce optimization software solutions at IAUG CONVERGE2015 June 14-18, 2015 in Denver, CO. KnoahSoft offers cloud-based and premise-based WFO solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality for unparalleled value.

At more than 5,200 members strong, IAUG is the premier resource for Avaya communications technology professionals. At this year’s annual IAUG CONVERGE event, thousands of Avaya customers from around the world will gather to receive education and insight on industry trends and hot topics. And exhibitors will showcase enterprise communications systems and services that complement Avaya offerings, such as: Carriers, Contact/Call Center, Convergence, Data, Messaging, Networking, Security, Telecom Accessories, Video (bP) and Wireless. Leaders from across the Avaya telecommunications landscape, including KnoahSoft, will be on hand to showcase their latest products and services at the Solutions Expo. The event will conclude with a keynote from two-time Pro Bowl player and the most productive quarterback in the history of the Washington Redskins, Joe Theismann, as well as a performance from Blues Traveler.

The KnoahSoft Harmony WFO suite helps IP-based, TDM and hybrid contact centers improve customer satisfaction and increase operational effectiveness by ensuring proper staffing levels and quality interactions. Harmony is a secure enterprise portal-based solution that is cloud-ready and mobile-enabled so you have anytime/anywhere access at your fingertips. The modular, easy-to-implement-and-use nature of Harmony gives contact centers the ultimate in workforce optimization functionality and flexibility with the best total cost of ownership (TCO) profile in the market.

Visit KnoahSoft at booth 621 to learn more about the KnoahSoft Harmony workforce optimization suite, and how it can transform your customer experience.

About KnoahSoft

KnoahSoft offers workforce optimization solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality at an affordable price. The Harmony™ suite is a secure web-based platform that is seamlessly integrated from end to end to give users the ultimate in flexibility, scalability, and ease of use. With the invaluable insight into multi-channel interactions gleaned from Harmony™, users can increase productivity, enhance customer satisfaction, improve workflow, and ensure compliance. Learn more at www.knoahsoft.com.

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Media Inquiries

Candace Sheitelman
305.205.0815
Fred Marketing for KnoahSoft
candace@fredmarketing.com

Media Inquiries

Contact:
Michael Butts
+1 (972) 745-5671
mbutts@knoahsoft.com